disconfirmation [
dis,kɔnfə'meiʃən]
n. 不确认;失验
- Disconfirmation can be defined as “intellectual preparedness for change.
整合可以界定为"智力备变"的方针。 - The "expectation-disconfirmation" of cognitive service scripts between customer and server may be the trig of customer satisfaction or service failure.
顾客与服务人员之间认知服务脚本的「期望-失验」,可能是导致顾客满意或服务失误的触发机制。 - Creating motivation to change is a three-pronged process, beginning with disconfirmation and followed by the creation of survival anxiety tempered by psychological safety.
创造动机变化是一个三管齐下的过程,从整合,然后创造生存的焦虑,最后锻炼了心理的安全。
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